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| Customer Reviews: | | Average Customer Review: ( 1 customer reviews )
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Most Helpful Customer Reviews
6 of 10 found the following review helpful:
Smart, very smart con game Apr 07, 2008
By S. Rivera
"Saints Fan"
I made the mistake of buying both a Magnavox 27" stereo TV and separate DVD Recorder in 2005. The DVD Recorder broke within the 1st 2 months. I was okay on that as I'd purchased an extended warranty. I little voice told me that I should return the TV too as this didn't bode well for this brand. (I had never bought Magnavox before, but I figured that the technology's been around so long what can happen). It wasn't much longer until the TV would behave strangely when I turned it on after it had been off a while. There would be a series of clicks, the audio would cut in & out before it would go silent. I called Magnavox with this problem at least twice within the first year. they acted like it was just a little software quirk, the even called the technique "resetting" the system. they led me on with this story until the warranty expired. Now, I'm told that I have to take it to an "authorized" service provider for repairs...at my expense of course. When the problem recurred this weekend, I did an internet search to see if anyone knew anything about this problem. I learned from an 'ask the experts' web site that this was a KNOWN MANUFACTURING DEFECT, one person wrote in about it being a problem with the capacitor. when I called Magnavox about this I was told "I'm so sorry..." a variety of phrases meaning tough luck your warranty's out.
One thing I've learned the hard way: when all of the customer support is in the Phillipines, no matter when you call, and there is neither a phone number nor an email address for corporate offices/customer service, you can expect poor service.
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